Hey 💜 We know legal documents are boring, so we've written this as clearly and honestly as we can. Please read this before using Vent Z — it protects both you and us. By using Vent Z you agree to everything in this document.
1. Who We Are
Vent Z (operated by EEVOLVIXX TECHNOLOGIES PRIVATE LIMITED, incorporated under the Companies Act 2013, India) is a digital emotional wellness platform designed specifically for people aged 16 and above in India.
Contact Email: founder@ventzlife.com
Grievance Email: grievance@ventzlife.com
Website: ventzlife.in
2. What Vent Z Is — And Is Not
Vent Z is:
- ✅ An emotional wellness support platform
- ✅ An AI-powered companion for students
- ✅ A peer community for anonymous expression
- ✅ A stress relief and journaling tool
- ✅ A safe space to express feelings
Vent Z is NOT:
- ❌ A medical service or healthcare provider
- ❌ A clinical mental health treatment platform
- ❌ A substitute for professional therapy
- ❌ A crisis intervention service
- ❌ A licensed counselling service
- ❌ A diagnostic tool for mental health conditions
Nothing on Vent Z — including AI responses, content, features, or community posts — constitutes medical advice, psychological diagnosis, clinical treatment, or professional mental health counselling.
If you are experiencing a mental health emergency or are in crisis, please contact emergency services (112) or a crisis helpline immediately: 📞 iCall: 9152987821 · 📞 Vandrevala Foundation: 1860-2662-345 · 📞 Tele MANAS: 14416 (Free)
3. Who Can Use Vent Z
3.1 Age Requirement
Vent Z is designed for users aged 16 and above. Users below the age of 18 are considered minors under Indian law.
3.2 Minor Users (Under 18)
If you are under 18 years of age, you must have your parent or legal guardian's knowledge and consent to use Vent Z. By using Vent Z you confirm that your parent or guardian is aware of and permits your use.
3.3 Verification
We do not currently verify age independently. By using Vent Z and providing your age, you confirm that the information is accurate.
3.4 Geographic Scope
Vent Z is currently designed for users in India. Users outside India use the platform at their own discretion and are responsible for compliance with their local laws.
4. Your Account and Anonymity
4.1 Anonymous Access
Vent Z allows anonymous access using a nickname. You are not required to provide your real name.
4.2 Your Responsibility
You are responsible for all activity on your account, keeping any login credentials secure, the accuracy of information you provide, and ensuring your use complies with these Terms.
4.3 Account Termination
We reserve the right to suspend or terminate any account that violates these Terms, engages in harmful behaviour toward other users, posts content that violates our Community Guidelines, or attempts to misuse the platform.
4.4 Data on Termination
Upon account deletion, your personal data will be handled as described in our Privacy Policy.
5. Understanding Our AI Features
5.1 AI Companion (Zara)
Vent Z uses artificial intelligence to power its emotional support features. Our AI companion Zara is designed to listen and provide emotional support, offer coping techniques and tools, detect stress patterns, and provide warm, supportive responses.
5.2 AI Limitations — Critical
AI responses are automatically generated and may not always be accurate, appropriate, or complete. AI cannot replace human judgment, clinical expertise, or professional mental health care, and should not be relied upon as medical or psychological advice.
5.3 No Professional Relationship
Using Vent Z's AI features does NOT create any doctor-patient, therapist-client, or counsellor-client relationship between you and Vent Z or its team.
5.4 Voice Features
If you use voice features, your voice may be processed by speech recognition technology. You consent to voice processing by using these features.
5.5 Speech-to-Text Accuracy
Speech-to-text features may not be 100% accurate. Vent Z is not responsible for misunderstandings arising from inaccurate transcription.
6. Limitation of Our Liability
6.1 General Limitation
To the maximum extent permitted by applicable Indian law, Vent Z and EEVOLVIXX TECHNOLOGIES PRIVATE LIMITED shall NOT be liable for indirect, incidental, special, consequential, or punitive damages; loss from use or inability to use Vent Z; harm from reliance on content or AI responses; third-party actions on the platform; or technical failures, interruptions, or data loss.
6.2 Mental Health Specific Limitation
Vent Z specifically disclaims liability for any deterioration in your mental health condition while using the app, any self-harm or harm to others occurring during or after use, any crisis situation not adequately addressed by our AI or community features, and any reliance on Vent Z as a substitute for professional care.
6.3 User Responsibility
You use Vent Z at your own risk and discretion, are responsible for your own mental health decisions, will seek professional help when required, and understand our crisis resources are supplementary — not primary — intervention tools.
6.4 No Warranty
Vent Z is provided on an AS IS and AS AVAILABLE basis without warranties of any kind, express or implied.
6.5 Maximum Liability Cap
In any event where liability is established against Vent Z, our total cumulative liability shall not exceed the amount you paid to Vent Z in the three months preceding the claim, or Rs 1,000 — whichever is lower.
6.6 Force Majeure
Vent Z shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, internet failures, or third-party service outages.
7. How You Must Behave on Vent Z
By using Vent Z you agree NOT to:
- ❌ Post content that encourages, glorifies, or instructs self-harm or suicide
- ❌ Harass, bully, or threaten other users
- ❌ Share personal identifying information of yourself or others
- ❌ Impersonate any person or entity
- ❌ Post sexually explicit, violent, or disturbing content
- ❌ Attempt to extract personal information from other users
- ❌ Use Vent Z for commercial purposes without written permission
- ❌ Attempt to hack, scrape, or disrupt the platform
- ❌ Post misinformation about mental health treatments or medications
- ❌ Encourage others to stop taking prescribed medication
- ❌ Use the platform for any illegal purpose under Indian law
Violation of these rules may result in immediate account suspension, permanent ban from the platform, or reporting to relevant authorities where legally required.
8. Content and Your Rights
8.1 Your Content
You retain ownership of content you post (vents, journal entries, community posts). You grant Vent Z a non-exclusive, royalty-free licence to display, store, and process your content solely to provide the service. We will never sell your content to third parties.
8.2 Our Content
All Vent Z original content — app design, AI system prompts and responses, written copy, brand assets and logos — is owned by EEVOLVIXX TECHNOLOGIES PRIVATE LIMITED and protected under Indian copyright law.
8.3 Content Moderation
We reserve the right to remove any content that violates these Terms without prior notice.
9. Our Commitment to Your Safety
9.1 Safe Messaging Guidelines
Vent Z follows WHO and NIMHANS safe messaging guidelines for mental health communication. Our AI is designed to never provide methods of self-harm and always direct users to crisis resources when needed.
9.2 Crisis Detection
Vent Z uses AI to detect potential crisis situations based on language patterns. When crisis signals are detected, we display crisis helpline information. We do not contact emergency services automatically or without your action.
9.3 Limitations of Crisis Detection
AI crisis detection is not infallible. Vent Z cannot guarantee detection of all crisis situations and is not a crisis intervention service. If you or someone you know is in immediate danger, call 112 immediately.
9.4 Emergency Services
🚨 Emergency: 112 · 📞 iCall: 9152987821 · 📞 Vandrevala: 1860-2662-345 · 📞 Tele MANAS: 14416
10. Subscriptions and Refunds
Core features of Vent Z are free and will remain free permanently. Vent Z Plus and Vent Z Pro are optional paid subscriptions, billed monthly or annually via Razorpay or Google Play / App Store, in INR with applicable GST. You may cancel anytime; cancellation takes effect at the end of the current billing period with no partial refunds. Refund requests within 7 days of first purchase will be considered; after 7 days, refunds are at our sole discretion. We may change subscription prices with 30 days advance notice.
11. Your Privacy
We are committed to compliance with the Digital Personal Data Protection Act 2023, Information Technology Act 2000, and IT Rules 2011. Read our full Privacy Policy at ventzlife.in/privacy.
- We do not sell your personal data
- Your journal entries are private and encrypted
- Anonymous posts are not linked to your identity in public
- You can request deletion of your data at any time
- We store data in India on compliant servers
12. Complaints and Grievance
In accordance with the IT Act 2000 and IT Rules 2011, our appointed Grievance Officer is:
Name: Summon Patra
Designation: Founder and Grievance Officer
Company: EEVOLVIXX TECHNOLOGIES PRIVATE LIMITED
Email: grievance@ventzlife.com
Response timeline — Acknowledgement: within 24 hours · Resolution: within 15 days.
Urgent safety concerns: founder@ventzlife.com · General support: support@ventzlife.com
13. Legal Jurisdiction
These Terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of courts in [Your city], India. Before legal proceedings, parties agree to attempt direct communication (30 days), then mediation, then arbitration as a last resort. Vent Z operates in compliance with the Companies Act 2013, IT Act 2000, IT (Intermediary Guidelines) Rules 2021, DPDP Act 2023, Mental Healthcare Act 2017, Consumer Protection Act 2019, and Indian Contract Act 1872.
14. Updates to These Terms
We may update these Terms from time to time. For significant changes, we'll notify you via app notification and update the "Last Updated" date. Continued use after changes constitutes acceptance of the new Terms.
15. How to Reach Us
💜 General Support: support@ventzlife.com
📋 Grievance Officer: grievance@ventzlife.com
👤 Founder Direct: founder@ventzlife.com
🌐 Website: ventzlife.in
